FAQ
MOQ, lead time, samples and the questions that decide an order
Short answers below. If your question is not here, send it — unusual questions are usually where the real order is.
Ordering
What is your MOQ?
It is set per model, per size and per print method, because the fixed cost sits in print plates, cutting dies and mould inserts. Two practical levers: mixing several models in one order spreads the fixed cost, and choosing pad print over full-colour transfer lowers the entry point. Send the model and quantity and we return the exact minimum with the price break.
How long does production take?
25–35 days after sample approval for most stitched and rubber lines. Luminous compound adds a few days because the moulding cycle is slower. Thermal bonded balls run at the longer end. Peak season — July to September for school programmes — can add a week, so book early.
Can I get a sample before ordering?
Yes. Stock samples ship from Suzhou within a few days, with the freight on the buyer’s account. Custom samples need artwork approval and plate cutting first, and we quote that cost separately — it is usually credited against the production order.
What are your payment terms?
30% deposit with the balance against the bill of lading for established buyers. Letter of credit at sight is available for larger orders. First orders sometimes run through a platform escrow, which protects both sides.
Which shipping terms do you quote?
FOB Shanghai or Ningbo as standard. CIF and DDP are both available — DDP needs the destination postcode before we can quote, because the duty and clearance line changes the total more than the freight does.
Product
What is the difference between machine stitched and thermal bonded?
Machine stitching sews the panels, which leaves a needle hole per stitch for water to wick through over a season. Thermal bonding welds them, so there is no hole — which is why bonded balls dominate in wet climates. Bonded costs more per unit and takes longer to produce.
Which cover thickness should I choose?
1.6 mm PVC for promotional and light school use, 2.7 mm PVC for a school season on abrasive ground, 3.0–4.0 mm PU or TPU for club and match play. Thicker is not automatically better: a 4.0 mm ball at 260 g is unbalanced, which is why weight and thickness have to move together.
Can you match a ball we already sell?
Send the ball, or a spec sheet with circumference, weight, cover thickness, panel count and bladder type. We reverse-engineer the construction and quote two options: a like-for-like build and a cheaper build with the same feel.
Do you supply test reports?
Third-party testing through SGS, BV or TÜV can be arranged before shipment, against EN 71, CPSIA, REACH or the scope your retailer requires. Testing scope is quoted with the goods.
Can we print our own logo and packaging?
Yes. Pad print, heat transfer, laminated film and moulded-in graphics are all available, and private label packaging runs from OPP bag to blister, PDQ tray and MG tissue wrap. Send vector artwork with Pantone references and we return a panel proof before cutting.
Do you ship balls inflated or deflated?
Deflated by default — roughly 40–60% less volume per unit. Inflated packing is possible for retail-ready orders and is quoted separately, because it changes the carton count and the freight.
Still deciding?
Send the spec you have. Half a spec is enough to start a conversation.