Privacy policy

What we collect

When you email or message us, we receive your name, company, email address, country and whatever specification or attachment you send. When you browse the site, the server records standard request data: IP address, browser type, pages requested and timestamps.

Why we collect it

• To answer a quote request and to prepare samples or production against it
• To keep a record of what was quoted, agreed and shipped
• To keep the site working and to understand which pages buyers actually read

Cookies

The site runs on WordPress. It sets cookies for logged-in users and for comment forms. If analytics is enabled, an analytics provider may set its own cookies. You can block cookies in your browser without losing access to the product pages.

Sharing

We do not sell contact data. We share order information only with parties required to fulfil it: the production plant, freight forwarders, customs brokers and third-party testing laboratories. Where required by the destination market, we pass on the importer details you give us.

Retention

Quote and order records are kept for as long as the commercial relationship lasts, plus the period required by Chinese accounting rules. Enquiry emails that never became an order are deleted periodically.

Your rights

You can ask us what we hold about you, ask for a copy, ask for correction, or ask us to delete it. Write to the contact address on our contact page and we will respond within 30 days.

Changes

If this policy changes materially, the update date at the top of the page changes with it.